We offer fast response. Our goal is around 30 minutes when available, but arrival time depends on hotel location, traffic, time of day and doctor availability. Do not guarantee exact arrival time.
How fast can a doctor arrive?
Do you offer IV Therapy?
Yes, we can provide documentation for reimbursement with medical insurance or travel insurance. Payment is made directly by the patient at the time of service, and the patient can submit the receipt and medical documentation to their insurance provider for reimbursement. Coverage and reimbursement depend on each insurance policy.
Do you work with medical insurance or travel insurance?
In most cases, we work under a reimbursement model and do not guarantee direct billing. Patients should confirm coverage with their insurance or travel insurance provider.
Do you bill insurance directly?
We can provide a medical receipt/invoice, consultation summary and relevant medical documentation when applicable.
What documents can you provide for insurance reimbursement?
Hotel medical consultation starts from $120 USD. IV Therapy starts from $250 USD. Final price may vary depending on location, time, treatment required and medical evaluation.
Do you treat children?
Cash USD, cash MXN, credit/debit card and bank transfer.
What payment methods do you accept?
Yes, prescriptions may be provided when medically appropriate after evaluation.
Do you prescribe medication?
Please contact us by WhatsApp with the patient’s age and symptoms so the doctor can confirm if a hotel visit is appropriate
When should I go to the hospital instead?
For life-threatening emergencies, chest pain, severe difficulty breathing, loss of consciousness, severe bleeding, stroke symptoms, major trauma or severe allergic reactions, call local emergency services or go to the nearest hospital immediately. If required, we could refer you to the hospital you need.
How do I book a doctor visit?
Send a WhatsApp message or call +52 55 1847 6309. Include your name, hotel/location, room number if available, symptoms, patient age and preferred time.